Refund and Return Policy
We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers.
How to Initiate A Refund
In case you are unsatisfied with the received purchase, we request you to reach us at firstname.lastname@example.org with your order details, and we shall reply back to you ASAP with the details of the return shipping process.
We are happy to assist you with returns subject to the following criteria:
- The products should be purchased only from cozley.com and not from any other retailer be it online or offline.
- Return request should be raised within 30 business days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period.
- Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
- The product should reach us in sellable condition.
- Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept the return.
Delay in receiving the order
If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with the right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.
- In such an event, we can cancel your order and process your refunds the money in your banking account or track your order and expedite the shipment.
- You will not be entitled to any cash refunds as per our policy.
- Return will only be made in form of credit to your bank account.
Damaged, Wrong product, Exchanges
Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of an exchange we will update your details and ship you the right products. In either scenario, your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
We may provide Refunds in the event of:
1). Cancellation by Customer on cozley.com
2). In certain situations, partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 30 days after delivery
3).Return of products purchased by the Customer, subject to eligibility for return.
4). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have paid using a credit card, the refund will be credited to your credit card account, within 5 to 7 business
- If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days.
- However, the actual credit to your account will depend on your bank's processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
- The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
- Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.
We usually initiate eligible refunds within 3 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines provided by the banks.